ADMIN and OFFICE MANAGEMENT
The administration and office management course will impart new leadership
abilities. These skills will cover staffing, organizing, planning, communicating, regulating,
coordinating, and motivating a team of people. They will also cover managing reception and
office operations, particularly in a business setting. Students who take this course will be able
to oversee staff- guest interactions, ensure that policies and procedures are followed, and
enhance their managerial skills—all of which will help them advance in their careers as
Managers or Administrators in the office.
Expected Learning Objectives:
• Recognize your significance and reconsider your professional role as an Office
Manager or Administrator.
• To strengthen your connections, work on your communication abilities.
• Control how you interact with clients, both internal and external.
• Use the finest time management strategies in your everyday life to increase
productivity.
• Gain expertise in organizing and etiquette for meetings.
• Learn coping mechanisms for handling stress in any situation, no matter how dire.
MODULE 1. INTRODUCTION TO ADMIN AND OFFICE MANAGEMENT
DAY 1. Overview of Admin & Office Management
• Qualifications of an Admin and Office Manager
• Typical Responsibilities of an Admin & Office Manager
• Skills Essential for an Admin & Office Manager
• Skills Essential of a Receptionist
Personality and Confidence
• Personality and Personality Growth
• Importance of Personality Development
• Most Important Personality Traits of an
• Office Manager
• How to Project Confidence
DAY 2. Leadership Principles and Styles
• Leadership Principles Definitions
• Critical Leadership Principles
• Rules of Leadership
• Leadership Qualities
• Leadership Theory and Style
DAY 3. Reception Workstation and Teamwork
• Essentials for a reception
• Face of the office
• Qualifications and skills
• Prospects of a career as a receptionist
Skills of Delegation of Works
• What is delegation of work?
• Necessity of work delegation
• When to delegate work
• What work to delegateDAY 4. Organizing the office layout and maintaining supplies
• What is an Office Layout?
• Main Objectives and Benefits of Office Layout?
•. Types of Office Arrangement
•. Factors to Consider in Planning Office Layout
• Factors in Maintaining and Controlling Office Supplies
•. Importance of Office Supplies Management
Health and Safety
•. Meaning of Health and Safety
•. Steps in health and safety
•. Importance of health and safety
•. Procedures of health and safety
•. Guide to Occupational Health and safety.
MODULE 2. COMMUNICATION AND SOFT SKILLS
DAY 5. Essentials of Communication
• Communication and Effective Communication
Administrative and Office Management Course Dr. Ramil David Solis, DBA
• Importance of Effective Communication
• The Art of Effective Interpersonal Communication
• Building Effective Communication in an Organization
Etiquettes and Body Language
• Introduction to Business Etiquettes
• Classification of Business Etiquettes
• Body Language
DAY 6. Office Correspondence
• Meaning and Purpose
• Stages and Principles in drafting Office Correspondence
• Maintenance and Organizing Office Correspondence
• Steps in Writing Professional Report
• Writing professional letters, memos, and e-mail
Business Communication Process
• Overview of a Business Communications
• Purpose of a Business Communications
• Classifications of Business Reports
• Important Benefits of Business Report
Preparation of Reports using Basic MS Office (WORD/EXCEL/POWER POINT)
DAY 7. Customer Service Skills
• Customer service etiquette
• Handling with telephone etiquette
• Dealing with difficult customers
• Dealing with customer complaints
DAY 8. Organizing and chairing meetings
• What is a meeting?
• Different types of meetings
• Chairing a meeting
• Do you need a chairperson?
•Meeting and Greeting Clients
• First impression is everything.
• Leadership is creative thought and not reactive thinking
• Creative Vs. Reactive
• First impression of a company
MODULE 3. HUMAN RESOURCES AND ORGANIZATIONAL BEHAVIOR
DAY 9. Implementing and Promoting an Equality and Diversity Policy
Administrative and Office Management Course Dr. Ramil David Solis, DBA
• What is Equality, Diversity, and Inclusion in the Workplace?
• Importance of Equality, Diversity, and Inclusion in the Workplace
• Benefits of Equality, Diversity, and Inclusion
• Examples of Equality, Diversity, and Inclusion
• What is Equality Act 2010 and Protected Characteristics
• How to Promote Equality, Diversity, and Inclusion in the Workplace
DAY 10. Managing People and Performance
• Definition of performance management
• How it works
• Planning an individual's personal performance
Promoting Staff Development and Training
• What is staff development and training?
• Importance of training and development
• What you need to do to train staff
• Coaching and mentoring
Ensuring adequate staff levels
• What is staffing?
• The groundwork
• Required number of personnel
• Finding temporary staff
DAY 11. Office Finances and Purchasing Functions
• Different types of financial documents
• Handling Petty Cash
• Purchasing Management
• Purchasing Process and Policy
DAY 12. FINAL EXAM / PROJECT
